Whether you are developing an integrated hotel casino resort, opening a boutique hotel or are part of a regional or international chain, the hotel systems you select and implement will be the primary means for delivering guest services and driving profitability through business operations and analysis.

Systems for managing core front and back of house functions such as marketing and sales, managing rates and inventory, rooms and F&B operations, purchasing and accounting, are ubiquitous and basic functionality has become a commodity with price often being the only differentiators.

Therefore it is critical for you to select and implement systems that can be adapted to support your unique business requirements as this is the only way to create and maintain competitive advantage in your market.

Owners and operators can ask the same questions of the vendors, but the "right" answer will be different as the business requirements and implementation challenges for each type of hotel are different and distinct.

• Is the best option a suite of integrated applications from a single vendor or individual “best of breed” applications focused on specific business processes?

• How can information be made available to my staff at every customer contact point?

• Can a web-based application deliver my business need at a lower cost of ownership?

• How can my systems support my marketing and operations strategy?

• Which system can help me differentiate my service offering from my competitors?

We know the hospitality industry from sales & marketing to front- and back-of-house operations, and have worked with the all major systems vendors that support these areas, including Micros, Agilysys, Infrasys, Softbrands, Newmarket Delphi, Springer Miller, Ideas, FCS, Timelox, and more.

Front of house systems include:

• Property management (PMS); point of sales (POS); sales & catering; guest loyalty and CRM; yield management; spa; and more.

Back of house systems include;

• General Ledger, AR/AP and comp accounting; purchasing and materials management; call accounting; maintenance and work order management; door locking; and more.