Clients

Project Scope and Services

Systems Implemented

StarWorld Hotel

• Property Management System (PMS) upgrade
• Project planning and management
• System configuration
• Quality assurance and user acceptant testing
• Vendor management
• Pre and post cutover support
• Guest profile database management
• Risk management

• Micros Opera version 3 to version 5 upgrade

City Of Dreams

• Implement all non-gaming systems
• Business Process Optimization
• Contact centre consultancy services
• Electric Low Voltage (ELV) project delivery for IPTV system
• IT & Operations coordination
• Key Performance Indicator (KPI) systems
• Key liaison between property owner and managed hotel brands
• Management of systems vendors
• Owners representative for all hotel non-gaming systems
• Product reviews and recommendations
• Production rollout
• Project handover to business analysts and IT Operations
• Project planning
• Quality Monitoring Systems
• Resource Optimization
• System configuration
• System Integration
• Testing & QA
• User acceptance testing (UAT)
• User Training
• Vendor commercial contract vetting and negotiations

• Micros Opera for property management
• Opera 9700 POS for food and beverage operations
• Servebase Credit Card Payment Gateway
• Deuromedia IPTV / VOD
• FCS Winsuite
• FCS e-Connect for contact centre and job dispatch
• Cisco call manager
• Cisco IP telephony solutions
• Cisco UCCX unified contact centre system
• VingCard door locking system
• Spaconnect
• Opti-keeper room attendant automation
• Respak
• Guest room and public areas wireless internet access

Wynn Macau

• Functionality and training
• IT & Operations coordination
• Management of systems vendors
• Production rollout
• Project Management
• Project planning
• System configuration
• System Integration
• Testing & QA
• User Training

• Micros Opera for property management and 9700 POS for food and beverage operations
• New Market Delphi sales and catering
• Pegasus for travel agent and web bookings processed through and the global distribution system (GDS).
• PMS and POS integration with IGT gaming and CRM

Venetian Macau

• Business requirement and workflow documentation
• Mentoring and business coaching of project team
• Project handover to business analyst and IT Operations
• Project planning and WBS creation
• Vendor Management

• Ungerboeck Systems International Events Business Management Software